Receive Free Standard Shipping on any order $150 or more within Australia. Free Standard Shipping offers are valid with online orders only! This offer is subject to change at any time. This offer applies to the order total being shipped to a single address.
Additional shipping charges may apply when shipping to: NZ and Other International destinations. Please confirm before placing an order.
Customer Satisfaction is of utmost importance at our store. If you are dissatisfied with merchandise purchased through us for any reason, you may return the item within 7 days from the date it was shipped to you. For sanitary reasons, and the overall safety of our Customers, we cannot accept returns of atomizers, coils, cartridges, bottled liquid, drip tips, and atomizers. Therefore, our Returns Policy EXCLUDES these kinds of items. At your option, you may receive a full refund, excluding shipping cost, or a replacement item if available. The process is very simple and straightforward:
1. Repackage the item including all original parts, packing material, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item. Items MUST not have any damage/have been used.
2. Contact us via the Contact us page.
3. Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item, or a replacement sent out.
4. Ship the item (at your expense and your choice of carrier) to the address with which you were provided on the original Packing List that was sent with your item.
1. If you are to receive a refund, it will be issued by us when the returned item has been received in satisfactory condition. Refunds will be processed within 10 business days of receiving the items. And will be applied directly to the method that was used to make a purchase.
2. Usually refunds can take up to 5 business days to completely process after the process has been initiated. If you have any questions on how our return/refund process feel free to use the Contact us page!